Returns Process for Online Purchased Orders

You have 14 days from the date of delivery to return your product(s).

To return your order, simply follow the steps below:

1
Return the product(s) in the same condition as received, with the original packaging and all tags attached.
2
Present your order confirmation email or invoice when returning your product(s).
Please Note: Returns are subject to the applicable laws and regulations of your country. Products purchased during promotions or special offers may be subject to different return conditions.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.
In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such product. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

Delivery charges are non-refundable unless your return is due to faulty, damaged, or incorrect products.

For more details on our returns policies, please visit our Terms of Services

eGift cards

Any products purchased through an eGift card will be refunded via an eGift card.

Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method.
eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards.

eGift card purchases are non-refundable.

When the user requests a refund and has a linked eGift card to their account, then in the refund section we will allow the user to select eGift card as a refund method.

When the user requests for a refund and does not have any eGift card registered to their email id, then in the refund section we will allow the user to select a new eGift card as a refund method.

eGift refund option is currently available on websites only.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering, unless your return is due to faulty, damaged, or incorrect products..

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department: +971 50 575 5739 within one hour of having placed it.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.